Frequently Asked Questions
Common questions about shopping, financing and service at Jay Hatfield Chevrolet in Columbus, Kansas.
Where is Jay Hatfield Chevrolet in Columbus?
We're at 200 S East Ave, Columbus, KS 66725, in Cherokee County in southeast Kansas.
What hours is the dealership open?
Sales: Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m. Service: Monday through Friday, 7:30 a.m. to 5:30 p.m. Parts: Monday through Friday, 7:30 a.m. to 5:30 p.m. We're closed on Sunday.
What are your phone numbers?
Call Sales at 620-702-5561, Service at 620-953-0234 and Parts at 620-429-2636.
Which communities do you serve?
Most of our customers live in Cherokee County: Columbus, Baxter Springs, Galena, Riverton, Weir and Scammon. We also see plenty of shoppers from Parsons, Kansas; Joplin, Missouri; and Miami, Oklahoma.
Which new Chevrolet models do you have?
Our new inventory includes the Chevrolet Trax, Trailblazer, Equinox, Blazer, Traverse, Tahoe, Colorado, Silverado 1500 and Silverado 2500 HD. Stock changes daily, so shop new Chevys online or call 620-702-5561 to check on a model.
Do you have used cars and trucks?
Yes. We carry used cars, trucks and SUVs of many makes. View used inventory.
Can you finance me if my credit has problems?
Yes. We arrange financing for all credit situations, and you can get pre-qualified online before your visit.
Do you offer leases on new Chevrolets?
Yes. We lease new Chevrolets and will lay out lease and finance options side by side so you can compare.
How do I trade in my vehicle?
Start with our online trade-in tool, then bring the vehicle in for appraisal. In Kansas, your trade-in lowers the taxable price when you buy.
Do you buy vehicles without a trade?
Yes. We'll buy your car, truck or SUV even if you're not purchasing one from us.
Is there an admin fee?
Yes. Our $399 admin fee is already included in the prices on our website. Tax, title and license are not included.
Do you deliver vehicles?
Yes. Delivery is free within 100 miles of Columbus.
What protection products do you offer?
We offer extended warranty coverage, service plans and other protection. For example, you can add 6 oil changes for $169.99 when you buy any new or used vehicle, with no mileage or time limits.
Do you service vehicles bought elsewhere?
Yes. Our technicians service all makes and models, no matter where they were bought.
Do you do Chevrolet warranty and recall repairs?
Yes. As a Chevrolet Certified Service dealer, we handle factory warranty and recall work on Chevrolets.
Can you service my Duramax diesel?
Yes. We maintain and repair diesel trucks, including Silverado HD pickups with the Duramax engine.
Will I get a loaner during service?
Loaner vehicles are available on request, subject to availability. Ask when you make your appointment.
How do I make a service appointment?
Book online or call 620-953-0234. Express oil changes are walk-in during service hours.
I live in Missouri or Oklahoma. Can I buy from you?
Yes. Many of our customers come from Joplin and Miami. You'll title and register the vehicle in your home state, and our sales team can explain the paperwork.
Can I buy Chevrolet parts from you?
Yes. Call Parts at 620-429-2636 or see our Parts Department page.
Getting ready to buy? Our Buyer's Guide covers choosing, financing and buying a vehicle in Kansas.