Our Reviews

This dealership always goes above expectation. They get the job done right and in a timely manner.

Always a Great experience. Easy to make appointments, very friendly when arriving. Prompt service in a very reasonable amount of time. They treat you like family.

On time and polite.

the staff that I dealt with were very friendly and listened to what issues to look into with my newly purchased truck and fixed them. from purchasing to having it serviced and then getting it detailed the whole experience with everyone was very friendly. I will recommend Jay Hatfield in Columbus to anyone looking for a new vehicle.

Brian was very helpful and attentive to our needs. Asked questions on what we were looking for and ordered it for us. Brian answered all our questions and if we needed anything else he would be glad to help We would recommend him to any of our friends or family

Always friendly and great service

Good

Took care of the car in a timely manner.. Hatfield is a pleasure to do business with.

Easy to schedule my appointment. They picked up my car from work and returned it with a friendly smile. I had my oil changed and they checked all of my fluids and tires. I appreciate their service and friendly attitude.

I came in on Friday and had to make another trip to bring back car as it still said it needed and oil change and a air filter, service tech failed to clear or enter the oil change

Even though I was there just for an oil change, they noticed one of my tires was in bad condition. The tech took me out to the shop area and showed me how badly it was worn and made sure i knew it was unsafe to drive. Thank you for keeping your customers safe.

I told Brian what I was looking for. He showed me my options, and I was able to order the vehicle that fit my needs. He let me know when the truck was coming and we agreed upon a price. When my truck came in, he explained all the features, and he offered to deliver the truck to the place that was putting the bed on for me. Wonderful experience with no pressure. Because of the great service, I will buy my next truck or vehicle from him.

Fast,friendly service.

Great Experience. They located the vehicle for me. Thanks

The best car buying experience ever. Everyone was helpful, professional and kind. It was a great experience.

I've been going to Jay Hatfield Chevrolet for over 20 years. They've always taken care of me in sales and in service. Always friendly and always willing to help. I can't imagine going any place else.

Good

Makayla was great. We handled everything over the phone before driving up & finishing the deal. She went above & beyond helping me with the baby so I could swap cars. Everyone from sales to finance was respectful of our time.

Can't really mess up an oil change.

Brian Wellmeier was great to work with. No problems at all.

Been with Jay for over 20 years. He takes care of loyal customers

Everything was great.

They also do a great job!

Like work with Jay Hatfield service team

Always treated well

Great employes they get you in on time and service is great I recommend them to anyone looking for a car or service

Great again

Fast, courteous service.

Efficient quality service

Great experience and service work was completed exceptionally.

quick service, didn't have to wait long.

Professional people and courteous

Whenever we go in for anything they are always quick and helpful

best place to get my oil changed!

Salesman was very good and informative

Straight forward and enjoyable buying experience

Fast efficient service

Went great as always.

They always treat me fairly and make my experience with them as painless as possible

My first new vehicle purchase and a Big thank you to Brian and his team.

Great experience. Awesome, knowledgeable, professional and friendly staff. Very pleased.

Great place with great people.

Jay Hatfields always treats me good I like coming here even to visit I have traded my vehicle to get another different one and got treated professionally even in the maintenance shop and they always does a great job keep it up !!

Fast, friendly service

Great service

I called to let the dealership know I was looking for a 2026 Blazer. Caleb informed me you had one, scheduled a time for me to drive it, and had it ready when I arrived. I’ve purchased most of my vehicles through Jay Hatfield’s and will continue to do so. Best customer service around!

Very cordial and worked hard to make sure ir was a pleasurable experience

Yeah

great job ,friendly, most of all timely

Very quick service.

Excellent service. The job was started at the scheduled time and completed as expected. The service department takes great care of all my vehicles.

I had a bird nest behind my grill on my silverado and they had it taken care of in no time, cleaned it out and now I don't have to worry about it causing any damages.

I appreciate you picking up the car and dropping it off at completion.

All good!!!

I appreciate Todd getting me a quick appointment for servicing my Tahoe. As always an excellent job.

I have had nothing but problems since I bought my car.

Professional, friendly, and timely!!!

When we bought the truck we were supposed to get a detail and another key made a 10 mile trip plus followed by a rider twice because the detail man quit and someone could have called.then back a third time to get a key made!

Got the truck I wanted from a sister dealership. No hassle in and out.

All service work completed as indicated by the dealership in a professional and timely manner.

quick clean great service.

Professional and courteous

Very professional.

Everyone is very professional and take care of their customers.

It was a very quick trip! Everything was good to go in half an hour.

You went above and beyond the make my Experience great

Very laid back now pressure, Very great experience

on time and prompt service, friendly service advisor and tech

When I arrived, Todd met me and assured me they would get my car into the garage directly. An hour later, everything was running as it should and I was on my way home.

Great job picked me up on time had everything ready to go so I could get back on my way. Took time to answer all my questions and explain vehicle options. Thanks

Great communication

It went very well; everyone was friendly & overall I'm happy with my experience. The only reason it's not 5 stars for excellent is because of the two & a half hour wait for the paperwork to get done.

Professional and courteous

Was easy to schedule service time. Friendly on arrival. Was very quick for oil change and tire rotation. Highly recommend Jay Hatfield!!

It was great

Service was performed to excellent standards and quality.

Good

Done the needed servicing without much wait and did a great job.